Terms of Service

1. The service and who it is for#

MediaMill is a business and professional service for real-estate agents, property marketers, teams, and brokerages. It turns listing photos and property information into narrated property videos and related exports.

MediaMill may:

• Analyze uploaded photos and property details
• Generate scripts, narration, music, and transitions
• Create landscape, portrait, and other supported outputs
• Provide editing, branding, sharing, and team features

Custom Brokerage plans may be governed by a separate order form or written agreement. If that agreement conflicts with these Terms on a commercial matter, the separate agreement controls, subject to applicable law.

2. Accounts and workspaces#

To use MediaMill, you must:

• Be at least 18 years old
• Provide accurate and complete account information
• Keep your credentials secure
• Notify us promptly of unauthorized account access
• Take responsibility for activity performed through your account

A workspace may contain multiple members. The workspace owner is responsible for billing decisions and is the only member who may cancel a subscription or request a refund on the workspace's behalf. Members must use workspace content and features only as authorized by the owner.

3. Your content and generated videos#

4. Your responsibilities#

You are responsible for:

• Having the rights and permissions needed to upload and use Your Content
• Obtaining any required consent from people shown or identified in Your Content
• The accuracy and legality of property descriptions and marketing claims
• Reviewing generated content before publishing or relying on it
• Complying with advertising, property, privacy, intellectual property, and other applicable laws

5. Acceptable use#

You may not:

• Upload or use content that is unlawful, fraudulent, harmful, misleading, or infringes another person's rights
• Attempt to access another customer's account, workspace, or data
• Interfere with, overload, probe, or disrupt the service or its security
• Reverse engineer, copy, scrape, or use automated systems to access the service without our permission
• Resell or redistribute access to MediaMill without a written agreement
• Create repeated accounts or workspaces to obtain free listings or promotional benefits improperly

6. Listing allowances#

A listing means one property. A listing allowance covers the supported video outputs MediaMill creates for that property.

• A listing allowance is consumed when the property's first render completes successfully.
• A failed render, or a render cancelled before successful completion, does not consume a listing allowance.
• Supported rerenders for the same property do not consume another listing allowance. An allowance may not be reused for a different property.
• Unused monthly plan listings may roll over up to the plan's normal monthly allowance.
• Monthly plan listings and rolled-over plan listings expire when the paid subscription period ends.
• A pay-as-you-go or additional listing purchased separately does not expire and remains available after subscription cancellation.

Additional subscriber-priced listings are purchased individually for a specific new property when the plan allowance is exhausted. They are not available as discounted stockpiles or transferable balances.

An eligible customer may receive a first listing free without providing payment details. Free and promotional listings have no cash value, are not refundable or transferable, and may be limited to one per customer or workspace.

7. Prices, subscriptions, and payment#

Current prices, plan allowances, features, taxes, and billing cadence are displayed on our website or at checkout. By completing a purchase, you authorize Seamless Software (Pty) Ltd, as merchant of record, and its payment processor to charge the selected payment method.

• Monthly subscriptions renew automatically until the workspace owner cancels.
• We send a receipt after each charge and an annual subscription reminder with the current plan, price, and cancellation method.
• We give at least 30 days' notice before a subscription price increase. The notice states the new price, its effective renewal date, and how to cancel.
• Additional notice or consent requirements apply where required by law.
• You must keep billing information accurate. A failed payment may pause new paid processing after reasonable notice while you update the payment method.

8. Voluntary refunds#

The following voluntary refund rules are additional to any mandatory rights you have under applicable law:

• A completely unused pay-as-you-go or additional-listing purchase is refundable when the workspace owner asks within 14 days of the charge.
• The first subscription payment is refundable when the workspace owner asks within 14 days of the charge and no paid plan listing has been consumed.
• A monthly renewal is refundable when the workspace owner asks within 14 days of the charge and no listing, including a carried-over listing, has been consumed during the renewed billing period.
• We do not provide a partial voluntary refund after any part of the relevant purchase or renewed period has been consumed.

An approved renewal refund ends the renewed subscription period immediately and removes the renewed and carried-over plan allowances. It does not remove separately purchased listings or access to existing projects and videos.

We may grant a goodwill refund outside these rules without creating an ongoing entitlement. We may deny a voluntary refund for documented fraud or abuse, including repeated free-listing or refund cycling, unauthorized payment methods, or materially false refund information. These provisions do not limit mandatory rights or good-faith payment disputes.

9. Render problems and unavailable service#

If a completed render has a genuine fault caused by MediaMill, we first try to correct or rerender it without consuming another listing. If we cannot correct the problem within a reasonable time, we restore the consumed listing allowance.

If a pay-as-you-go listing remains unusable after those steps, we refund that purchase. Restoring a listing allowance ordinarily resolves an isolated subscription render problem, unless the problem is widespread, prolonged, or applicable law requires a different remedy.

A temporary outage does not automatically qualify for a cash refund. We may provide an extension or service credit. If we discontinue paid material functionality or cannot restore it within a reasonable time for the remainder of a paid period, we refund the affected unused portion.

Subjective dissatisfaction with a valid creative choice does not qualify as a service fault. We may still help you adjust available script, voice, music, media, and scene settings.

10. Cancelling a subscription#

The workspace owner may cancel a subscription through billing settings without a phone call, survey, or retention conversation. If the owner cannot access the workspace, they may contact support@mediamill.ai.

• Cancellation stops the next automatic renewal.
• The subscription, plan features, and remaining monthly allowances continue until the end of the paid billing period.
• There is no prorated voluntary refund for an ordinary mid-period cancellation.
• A scheduled cancellation may be reversed before the paid period ends.
• At the end of the period, the workspace moves to pay-as-you-go access. Existing videos and separately purchased listings remain available.

Subscription cancellation does not close the account or delete content. Account closure is a separate action. When an account is closed, we delete content from active systems within 30 days, subject to the limited retention described in our Privacy Policy.

11. Requesting a refund#

The workspace owner may email support@mediamill.ai from the address associated with the account. Include the invoice or transaction identifier and a short explanation of the request.

We acknowledge refund requests within two business days. We initiate an approved refund within five business days, unless applicable law requires a shorter period. Refunds return to the original payment method in the original transaction currency and include refundable taxes we collected.

Your payment provider controls when the funds appear. We do not reimburse exchange-rate differences, card-issuer fees, or bank charges we did not collect, unless applicable law requires it.

12. Payment disputes and chargebacks#

You may contact us first so we can try to resolve a billing problem quickly, but nothing in these Terms limits your right to raise a good-faith dispute with your payment provider.

While a dispute is open, we may pause new paid processing tied to the disputed payment. Existing videos remain accessible unless there is credible fraud, abuse, or a security risk. If a charge is reversed, we may remove the corresponding unused listing allowances. Broader suspension requires fraud, repeated abuse, a security risk, or an unpaid balance.

13. Service availability and changes#

We work to keep MediaMill available and reliable, but processing times and availability may be affected by maintenance, demand, internet conditions, and third-party services. We do not promise uninterrupted or error-free operation.

We may improve, replace, or discontinue features. If a change removes paid material functionality and we cannot provide a reasonable alternative, the remedy in section 9 applies.

14. MediaMill intellectual property#

MediaMill and its software, designs, branding, features, and original materials are owned by us or our licensors and protected by intellectual property laws. Except for the limited right to use the service under these Terms, no rights are transferred to you.

You may not copy, modify, distribute, sell, license, remove proprietary notices from, or create competing products from our technology or materials except where the law expressly permits it.

15. Warranties and mandatory rights#

To the maximum extent permitted by law, MediaMill is provided "as is" and "as available" without warranties not expressly stated in these Terms. We do not guarantee that automated outputs will be unique, error-free, or suitable for a particular marketing campaign without your review.

Nothing in these Terms excludes or restricts any cancellation, conformity, consumer-guarantee, refund, or other right that cannot lawfully be excluded where you live or purchase the service. Those mandatory rights apply in addition to our voluntary promises.

16. Limitation of liability#

To the maximum extent permitted by law, MediaMill is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for indirect loss of profits, revenue, goodwill, business opportunity, or data arising from your use of the service.

This limitation does not apply to liability that cannot lawfully be limited or excluded. It also does not reduce any refund or service remedy expressly provided in these Terms.

17. Indemnity#

To the extent permitted by law, you agree to indemnify MediaMill against third-party claims, losses, and reasonable costs arising from Your Content, your unlawful use of the service, your infringement of another person's rights, or your material breach of these Terms.

18. Suspension and account termination#

We may restrict or suspend access where reasonably necessary to address a material breach of these Terms, fraud, unlawful activity, a security risk, or an unpaid balance. Where appropriate, we give notice and a reasonable opportunity to fix the problem.

We may terminate an account for a serious or repeated breach, or where required by law. If we end a paid service without cause and cannot continue providing the paid material functionality, we refund the affected unused portion. This does not apply where termination results from your breach, fraud, or unlawful conduct.

19. Changes to these Terms#

The Terms in force when you purchase a pay-as-you-go or additional listing continue to govern that purchase. Material adverse changes affecting subscription refunds or cancellation apply only to future renewals after at least 30 days' notice. You may cancel before they take effect.

We obtain fresh consent where the law requires it. Non-material clarifications and changes required by law may take effect when published, but they do not reduce rights already earned.

20. Governing law and document priority#

These Terms are governed by the laws of South Africa, without regard to conflict-of-law principles. Mandatory rights available to you under another applicable law remain unaffected.

If we publish a separate Refund and Cancellation Policy, that policy controls refund, renewal, and subscription-cancellation questions. These Terms control other matters. Mandatory applicable law overrides both.

21. Contact information#

Seamless Software (Pty) Ltd, registration number K2026566897, trading as MediaMill